Bulletin

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April 20, 2026

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New Process: Mortgagee-Initiated Policy Change Requests

Dear agency partner,

Effective May 1, 2026, Western National Insurance Group will no longer process policy change requests submitted directly by mortgagees. All such changes will now require policyholder authorization.

When a request is received from a mortgagee, we will notify the servicing agency of the impacted policy and request assistance in facilitating the update, consistent with the duties outlined in the Agency Agreement.

At that time, we ask that you:

• Contact the policyholder to confirm the accuracy of the mortgagee or financial institution information.
• Submit any necessary updates to ensure the policy remains current and accurate.

For commercial lines policy changes, please send updates and / or questions to commercial@mimillers.com.

For specialty lines policy changes, please send updates and / or questions to specialtysolutions@mimillers.com.

Thank you for your partnership and support in helping us maintain accurate policy information.